Privacy policy

 

FinePrint respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect the data you provide when you visit our website or use our printing services.

1. Information We Collect

We collect personal and service-related information when you interact with FinePrint:

  • Personal Information:
    Name, phone number, email address, and billing/delivery address.

  • Order Details:
    Print job specifications, design files, preferences, and quantity of items.

  • Payment Information:
    Credit/debit card details or other payment methods for processing transactions (through secure payment gateways).

  • Communication Data:
    Emails, chat logs, messages via WhatsApp, and phone call logs for support and inquiries.

  • Website Usage Data:
    IP addresses, browser types, device information, and browsing behavior on our site (for analytics and improving user experience).

2. How We Use Your Information

We use the information we collect for several purposes, including:

  • Providing and Fulfilling Services:
    To process and complete your print orders, including delivery and customer support.

  • Improving Customer Experience:
    To understand your preferences and offer personalized recommendations and offers.

  • Communications:
    To send order confirmations, updates, promotional content (with your consent), and respond to inquiries or requests.

  • Website Analytics:
    To enhance and personalize your website experience by tracking user activity on the site for performance and usability improvements.

  • Legal Compliance:
    To comply with any applicable laws, regulations, and legal requests.

3. File & Document Security

We take your privacy seriously, especially regarding sensitive or personal files that may be shared for printing:

  • Confidentiality:
    Your files are accessed only by authorized staff, and no documents are shared with third parties without your permission.

  • File Retention:
    Print files are retained only for the duration of the order and deleted within 7 days unless you request us to keep them for future reprints.

  • Security Measures:
    All files are stored in secure servers and transmitted over encrypted channels to prevent unauthorized access.

4. Cookies and Website Tracking

Our website uses cookies and similar technologies to enhance your experience, analyze site traffic, and improve our services. Cookies allow us to:

  • Remember your preferences and login information

  • Track user behavior and improve site navigation

  • Serve relevant advertisements and promotions

You can disable cookies at any time by adjusting your browser settings. However, doing so may affect your experience on our site.

5. Third-Party Services

We may engage third-party services to help operate our website or assist in fulfilling orders. These may include:

  • Payment Gateways: For processing payments securely (e.g., Stripe, PayPal).

  • Google Analytics: To monitor and analyze traffic to our website.

  • WhatsApp: For direct customer service communication.

  • Delivery Services: Third-party logistics companies for shipping your orders.

These third-party services may collect personal data, but they are bound by their own privacy policies. We do not share personal information with third parties for marketing purposes without your consent.

6. Data Retention and Deletion

We retain your personal and service-related data for the following purposes:

  • Order Records: We keep a record of your orders and communication for a maximum of 12 months after order completion.

  • Legal Compliance: We retain certain records for tax or legal purposes as required by law.

  • Inactive Accounts: If you do not interact with us for more than a year, we may delete or anonymize your personal data.

You may request the deletion of your data at any time. To do so, please contact us at privacy@fineprint.in.

7. Your Rights

As a user, you have the right to:

  • Access Your Data: Request a copy of the personal data we hold about you.

  • Correct Inaccurate Data: Update or correct any inaccuracies in your personal information.

  • Delete Your Data: Request the deletion of your personal information at any time, subject to certain conditions.

  • Withdraw Consent: If you have consented to receive marketing materials, you can withdraw your consent at any time by opting out of emails or WhatsApp communications.

  • Data Portability: Request to receive your data in a structured, commonly used, and machine-readable format.

 

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information.

9. Security Measures

We employ a range of technical and organizational measures to protect your personal data:

  • Encryption: We use SSL (Secure Socket Layer) encryption to protect sensitive information transmitted through our website.

  • Access Control: Only authorized personnel have access to your personal information and files.

  • Regular Audits: We regularly review and update our security procedures to ensure that your data is protected.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on our website with the “Effective Date” updated. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

📧 Email: fineprints2021@gmail.com
📞 Phone: 9633225707, 8138025707
📍 Address: Visiting card, brocher, letter head, mementos, sticker print

Scroll to Top